Sparkle

A smart dating app that rethinks the way we find a true connection through apps. A fresh take into modern love
pain points.
Role:
Creator, UX/UI Designer
Tools:
Sketch, Invision, Principle, Adobe Creative Suite
Time:
4 months, 2019-2020
Conducted: User Interviews, Persona Creation, Competitive Analysis, Journey Mapping, User testing, Prototype
Overview
Sparkle is an end to end startup case study project which takes a fresh look at modern dating apps.  Understanding paint points, ideating to solve problems and thinking how these solutions lead to features which can help users find a true connection. Along with wire framing, testing, competitive analysis and constantly ideating and iterating I designed a brand.
Understanding the User
The Problem
Difficult finding a true connection
Unfocused experience
Time consuming and exhausting
People these days meet people more often online and less face to face all in the hopes of finding a connection whether it is for a long lasting romantic connection or something casual. There are multiple personas in this quest, however this case study looks at people that value a connection in any way or form. After talking to friends or people even in bars and scratching the surface and then going deeper into user interviews these are the main problems of current dating apps. I wanted to understand first how people interact with current dating apps, a closer ethnographic outlook on their behaviour to see where things can be done better.
Modern Dating
Exhaustion
Users have to put in time to actually have a "match" which is time consuming and exhausting.
Technology
Apps are not an ideal and natural platform to meet prospective others.
Superficial
The interaction today makes users judge people on a 2 mili-second, superficial level.
FOMO or Missing Out?
The experience going through many "swipes" creates fomo but then only a small amount of matches end up meeting up
77.8%
Prefer meeting romantic lovers IRL
by Tylt
49%
Use online dating apps to find an exclusive romantic partner
by Statista
56%
View dating apps as a negative thing
by Survey Monkey
60%
Women using Tinder want a match not a hookup
by HuffPost
Persona
The personas show some of the dating pain points and types of target audience. From the wider spectrum of personas using dating apps today everyone can find their desires shifting somewhere between "strictly physical" and between "long lasting relationship". It was important to position sparkle as an app for more meaningful connections not necessarily for long lasting relationships but not striking that out either. Therefore Sparkle may not be for an audience that's strictly into complete physical interaction.
Online Dating User Journey
Before ideating on potential solutions it was important to take a deeper look into the current user journey of online dating apps. Some of these feelings, actions and thoughts were expressed while talking and interviewing people and from my own experience as well. There seems to be a cycle that occurs when people are on the app and just stay on it browsing, swiping, potentially talking or just collecting matches. Are current dating apps designing dating apps so you could stay on them? Obviously there's a handful of hang outs/dates that occur eventually after this process but why is it tedious? Why users get underwhelmed and unbothered most of the time? Are there too many people for us to review in order to get to one that might seem worth our while? How can we make this experience less superficial and faster towards the end goal, which is meeting. So users can finally test their connection live, see if they like each other and find out for themselves.
Define
Goals
Creating a purposeful experience for dating in real life
Minimising confusion, browsing options and stalling
Creating a less exhausting and less time consuming experience
Sparkle should make things easier for users that are young professionals and use it to find a meaningful connection. People want to know new people that are not necessarily within their circle of friends and use the app the throughout the day. The key is to help push potential quality matches to meet face to face and test their connection live.
Value Proposition
Smart Dating App that changes the way modern love is found. Bringing purposeful real life dates back to life.
Business Revenue:
- Minor Subscription Fee
- Advertising through venue suggestion
Ideate
How?
Low - Mid Fidelity Wireframes
These wireframes were for the older design I created and initially created very low fidelity wireframes to test concepts mostly and general content blocks to understand what the user gravitates to more.
Early User Testing
Goal: Getting 5 user reactions to low-medium fidelity wireframes and key featuresPresenting users with ML based matches, date based suggestions and what info is ideal to present once looking for a possible match. I also asked about possibly have a voice memo instead of an image as a first point of interaction, once a user is presented with a potential match.
100%
Like they don't have to constantly be on the app to find matches.
100%
Like that they can meet people through a venue or an activity.
80%
Think a voice memo should be secondary, but it's intriguing.
20%
Feel they might get 'too compatible' match
Turning Point
The matching features were iterated upon several times. Initially I have designed for a conceptual futuristic machine learning based matching feature that takes into account two things. One is text as input regarding the personality traits a user values and the other is looks/visuals which takes into account photo/facial features a user is mostly interested in. However, after iterating once more in the concern of creating a better and unbiased design (even though the user is the one feeding input to an unbiased system) I iterated on a different approach which is slightly more open ended and gives freedom to the user as well.
Design
Prototype
Features
After many iterations the main features are:
1. Date by Venue
One of the problems of modern dating apps is losing sight on the end goal which is meeting up and testing if there's a connection in person. To create that focus the app suggests a venue which is also part of the business revenue (through suggesting these spots) so the users can have something to look forward for. It may also spark a topic of conversation and a way to exchange preferences.
The date preferences are set on the onboarding and signup where options are suggested and these choices are being considered when a match is made. When a match is made there's a proposal of a date venue with a location so either one of the choices from each user in the match is selected at random.
2. Match by Groups
One of the problems of modern dating apps is losing sight on the end goal which is meeting up and testing if there's a connection in person. To create that focus the app suggests a venue which is also part of the business revenue (through suggesting these spots) so the users can have something to look forward for. It may also spark a topic of conversation and a way to exchange preferences.
3. Friend Feature (Bio)
The friend feature is a way for users to have a friend write something about them instead of writing their own bio. Friends know us best and writing a bio on modern dating apps these days can be exhausting, confusing and sometimes generic. On sparkle there aren't many other details on a profile so users can simply get to know the person themselves.
Full profile of user; all info about the date, proposing a new time and venue, limited chat just prior to date time. Users can send a  scribble prior to chat open and meanwhile check out the bio written by a friend.
Branding Strategy
Mission Statement
Sparkle is mindful of your true human connections.
Technology is not a barrier, smartly it can bring us together to meet in real life.
Competitive Analysis
To build a brand that desires to change the status quo in the modern dating app world, it is essential to see how competitors brand and treat their app design. That helped find market potential for Sparkle and see where opportunity lies to stand out.
Market Potential
Tone
Modern, innovative, serious, dependable but still fun with a twist. Users should feel they can rely on really meeting a match.
Logo
Memorable and typographic. Different and unique.
Use of monotype is refreshing.
Color
Unexpected color for a dating app. No soft colors or red/pink/purple and other colors related to "love".
Content
Less photo dominant when showing a user profile. Finding various interests and shared focal points between users on the app.
Brand Voice
Clever and Sharp
Pioneer tech and a fresh approach to modern dating
Simple and Direct
Create a focused experience with an end goal. No exhausting pointless browsing and "match collecting".
Exciting and Reliable
We want people to get excited to meet new people, safe and true.
Brand Design Process
After completing the competitive analysis it better defined the brand voice and design. The initial logo and color branding have been changed to better align the brand with the intent and vision. Here are some design options and app style guide.
Some design options for the process of developing the final brand direction:
Reflections
I learned a lot from working on this project. There were many iterations and cycles in the ideation phase regarding the final features. I really enjoyed the branding strategy and the iteration where solutions were needed and then found and again iterated upon. Generally, it may be daunting however in discomfort new ideas and routes grow.